The deposit will only be accepted if the name that appears on the Interac® deposit, credit/debit card, or bank account matches your Betano account. It's part of Betano's policy to have all payment methods under the account holder's name — this also applies if you're depositing from a joint bank account.
You may also be asked to verify your payment method — additional documents may be requested from you and/or the co-owner of the joint bank account to proceed with your withdrawal requests or future deposits.
To upload any requested documents, follow this path: My Account > Profile > Verification Process.
For more information, Betano's KYC (Know Your Customer) Terms and Conditions can be found here.