While we understand you may want to change your username, it can't be altered for various reasons.
Once a username is chosen during the account creation process, it becomes a permanent identifier linked to your account.
Why can't I change my username?
Ensuring the security and integrity of our user accounts is our top priority. By maintaining a fixed username, we can protect your account from potential unauthorized access and provide you with a consistent experience across all of our platforms.
What should I consider when choosing my username?
When creating your account, we recommend picking a username that you are comfortable using for the long term. Your username should be unique, recognizable, and memorable to you. In addition, avoid including sensitive information or personal details in your chosen username for greater security.
Can I change my other account details?
Although the username is permanent, you can alter other account details such as email, mobile number, address, occupation & industry, and PEP/HIO status by going to My Account -> Profile -> Personal Details.
To change identification details such as name or surname, please contact our Customer Support through one of the communication channels available in the footer of this page.