The withdrawal mechanism that applies when making a deposit with a prepaid card is a bank transfer. A recent bank statement and a photo of the card are among the documents that may be needed from you to confirm your withdrawal.
You can find the withdrawal option at My Account → Transactions → Withdrawal → eCashout.
The content shown in the screenshots is for illustration purposes only and may not reflect real user data.
Please visit My Account → Profile → Verification Process for additional details on your withdrawal verification.
Important
- For non-Canadian customers, deposits made using prepaid cards cannot be withdrawn unless a valid Canadian withdrawal method (e.g., Interac or a Canadian bank account) is added to the account.
- Using a prepaid card without an eligible Canadian withdrawal method will therefore prevent future withdrawals.