At Betano, the security and privacy of your data are very important to us. We comply with Canada's privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant provincial regulations, to ensure the safety of our members.
Here is how we do it:
Lawful Basis for Data Processing: Under Canadian privacy laws, we only process your data as needed to provide our services, in accordance with legal requirements.
Data Access and Deletion: As per PIPEDA, you can request access to the data we hold about you and ask us to delete your data, where applicable. The fastest way to do this is through our Betano Privacy Chatbot, available 24/7. If you'd prefer, you can also start a conversation with our Customer Support team by chat, and they'll guide you through the request. Verification will be required, and we'll respond within the legally specified timelines.
Data Breach Notification: In the unlikely event of a data breach, we will notify you and the relevant authorities as soon as possible, as required by Canadian law.
Data Protection Officer (DPO): We have a team which specializes in data protection and general data queries. The fastest way to reach them is through our Betano Privacy Chatbot, available 24/7.
You can also check our Privacy Policy page for more.