When requesting a withdrawal, you may be required to verify your payment method, by providing a supporting document. Below are the necessary documents for verification, based on each payment method:
Credit/Debit Card
To verify your credit or debit card, you may be asked to provide the following documents:
- Picture of your credit/debit card
- Picture of your card statement
- Bank statement
Interac E-Transfer
In order to verify your E-Transfer payment method, the document that may be requested from you is:
- Bank statement
Apple Pay
In order to be able to withdraw via Apple Pay, the document that may be requested from you is:
- Bank statement
PayPal
To be able to make withdrawals using PayPal, the document that may be requested from you is:
- Bank statement
eCashout
In order to be able to withdraw via eCashout, the document that may be requested from you is:
- Bank statement
You can submit the requested documents via the Verification Process tab, which can be accessed by going to My Account → Profile → Verification Process.
To ensure your documents meet our requirements, please make sure they are clearly captured, with all four corners visible and not expired. You will receive a notification from the relevant department once verified.