What happens if my account becomes dormant?

If an account on the Betano platform remains dormant for more than 12 months without any activity or transactions, it may be subject to closure following applicable laws and regulations.

Account dormancy policies are put in place to ensure the security and responsible management of user accounts. By closing dormant accounts, we can maintain the integrity of our services and comply with legal requirements related to inactive accounts.

Please note that the comments below reflect the definition of “Inactivity” under our general T&Cs:

• “Inactive Account” means a Customer Account that has a real money balance and has not recorded any log-in and/or wagering activity for thirty-six (36) months but does not include the Customer Account of a Self-Excluded Individual.
   
• Following an ongoing account inactivity period of thirty-six (36) months, the customer’s electronic account will be set to “Inactive” status. No later than (30) days ahead of the upcoming change of status of the Electronic Account to “Inactive”, the customer will be informed that the Account is going to be set to inactive, as well as that:
  • The customer will continue to have access to account management and all data and information contained in or relating to it, as well as the services provided by Betano.
  • If the customer reaches the inactivity period of thirty-six (36) months, the Account in question will be set to “Inactive”, preventing any login action.

• After placing the account in the "Inactive" state, the customer can request the activation of the account and the resumption of the possibility of holding participation. In this case, Betano is obliged, based on the data it maintains, the risk analysis, the policy it implements, and the tools at its disposal, to make an assessment as to whether the restoration of the account to the previous condition presupposes the repetition of the identity verification process, in accordance with the provisions of the Anti-Money Laundering Regulation and/or any other applicable laws/regulations.
   
• One account per customer/household: Opening and/or using multiple accounts (in addition to any existing accounts, whether the existing account is active, inactive, or closed for any reason) is not permitted. Should we have reasonable suspicions that any of our customers has opened and/or used multiple accounts with us, we reserve the right, at our absolute discretion, to temporarily block the customer's account, as well as all multiple accounts, and/or to close all these accounts immediately.