Please note that account deletion involves the removal of your personal data from our database in accordance with GDPR.
This is different from account closure. Once your personal data is erased, you will no longer be able to register on our platform.
How do I delete my account and data if I can access my account?
The fastest way is through the Betano Privacy Chatbot, available 24/7 — select the data erasure option and follow the prompts. You can also request deletion directly via My Account → Account Deletion → Submit Request.
How do I delete my account and data if I can't access my account?
If you cannot access your account, please send a request with the content "delete data" by email to dpo-office@betano.ca, indicating your username in the email and sending it from your registered email address.