If you have a complaint, grievance, or disagreement related to games, transactions, or other Betano services, you can submit it directly from your account. We do our best to resolve each case as quickly as possible.
How does the process work?
- Complete the complaint form as soon as possible after the event, including a detailed summary of the situation, the time, the reasons, and all relevant information.
- You will receive a confirmation email with your unique reference number (ID) to track the complaint.
- Once you submit your complaint, our team will review it as soon as possible.
We are committed to resolving customer concerns promptly and will contact you if additional information or a more detailed review is required.
What if you are not satisfied with the resolution?
If for a specific reason you are not satisfied with the resolution received from Betano, you can contact the competent regulatory authority.