When you initiate a withdrawal, the request goes through several steps before completion.
1. How to check the progress of your withdrawal
• The progress of your withdrawal request will be automatically displayed on the Withdrawal Submission page as soon as you start the withdrawal from Account > Transactions > Withdrawal.
• You can also track the progress of your withdrawal and receive real-time updates from My Account > History > Transactions. Your withdrawal request along with its current status will be shown there.
2. Verification requirements
If your account or the selected payment method is missing verification documents, the withdrawal status “Action Required” will appear.
• A message will clearly indicate which documents are needed.
• You will be directed to the verification screen to upload the required documents.
• Once verification is complete, your withdrawal will continue processing.
3. Withdrawal processing statuses
A. Withdrawal in processing queue
Once your withdrawal enters the processing queue, the following status will appear both on the Withdrawal Submission Page and in the Transaction History:
• Withdrawal in process
⚬ Reviewing your withdrawal
⚬ Your withdrawal request has been received and is awaiting processing.
Cancellation option
• If your withdrawal has not yet been sent to the provider, you will have the option to cancel it using the Cancel button in the Transaction History.
Withdrawal sent to provider
Once the withdrawal is sent to the provider, the status changes to:
• Withdrawal in process
⚬ Finalizing your withdrawal
⚬ Successful withdrawal!
⚬ Your funds will be in your account shortly!
B. Withdrawal not yet placed in processing queue
If the withdrawal has not yet been placed in the queue, the following messages will appear:
• Withdrawal in progress
⚬ Reviewing your withdrawal
⚬ It is taking longer; stay tuned for updates.
This status means your transaction is taking longer to complete, as it is currently under additional review to ensure accuracy and security.