If your document for account verification is rejected, please review the following details, to ensure successful validation:
What to do
1. Identify the Issue:
Review the email or notification you received from us, to understand why your document was rejected
2. See which documents are accepted
Here are the acceptable documents for the Government-Issued Photo Identification method:
- Passport
- Driver’s license
- Alien identity card
- Permanent resident card
- Canadian citizenship card (issued prior to 2012)
- Secure Certificate of Indian Status
- Provincial services card (e.g. Ontario Photo Card)
- Provincial or territorial identity card
- Global Entry card
- NEXUS card
3. Resubmit Your Document:
Log in to My Account → Profile → Verification Process
Best Practices for Successful Validation
✅Ensure Document Clarity:
- Capture the document clearly, ensuring all four corners are visible
- Ensure all details on the document are legible
- Avoid blurry images, low resolution, or poor lighting conditions
✅Verify Expiration Dates:
- Confirm the document is valid and not expired
✅Submit Complete Documentation:
- Provide all required parts of the document in full
- Ensure the document is in your name
✅Double-Check Before Submission:
- Verify that all fields and documents meet the specified requirements before submitting
For more details, please check our article: Acceptable Documents for My Verification