Live Stream is available for registered customers with verified accounts and an account balance of at least $0.50, or an open bet within the last 24 hours.
If you are experiencing difficulties with Live Streaming, follow these steps to troubleshoot the problem:
▪️ Check Account Balance: Ensure that your account has a minimum balance of $0.50.
▪️ Recent Bet Settlement: Verify that you have had a bet settled within the last 24 hours.
▪️ Refresh the Page: Sometimes, technical issues can be resolved by simply refreshing the page. Click the refresh button on your web browser to reload the page and attempt Live Streaming again.
▪️ Disable Ad-blockers: Certain ad-blocker extensions can disrupt Live Streaming services. Temporarily disable any ad-blockers you have installed and see if the issue persists.
▪️ Try a Different Browser: Attempt Live Streaming using a different web browser. This can help identify if the issue is browser-specific.
▪️ Uninstall/Reinstall the application: If you use our mobile application, please uninstall and reinstall it, and try again.
▪️ Logout/Login: If you use a web browser, please log out, log in to your account, and try again.
▪️ Check Internet Connection: Ensure you have a stable and reliable internet connection. Low network bandwidth or connectivity issues can impact Live Streaming performance.
▪️ Update Browser and Plugins: Make sure your web browser and all relevant plugins (e.g., Adobe Flash Player) are up-to-date.
Please note that Live Streaming availability may also be subject to geographical restrictions or licensing agreements, so it's essential to verify if Live Streaming is supported in your region.