We do not charge any fees for inactive accounts.
An account is deemed inactive if it has not been accessed for 12 months.
After this period, the account will be placed in "hibernation" mode.
To regain access, please contact our Customer Service department. For the fastest and most efficient support, just click the CHAT button at the bottom of this article — our team is here and happy to help you!
There are no fees or charges to reopen your account after 12 months of inactivity.