You can request to withdraw funds that have not been wagered by following the steps below.
1. Go to My Account → Transactions.
2. Choose Withdrawal.
3. Select your preferred Withdrawal Method and enter the amount you wish to withdraw.
4. Click Submit Request to finalize your withdrawal.
Important:
• If you wish to withdraw using a credit or debit card, you must have previously completed at least one deposit using any payment method.
• This requirement follows the standard payment process known as a closed-loop system, ensuring that withdrawals are sent back to a verified funding source.
• For non-Canadian customers, deposits made using prepaid cards cannot be withdrawn unless a valid Canadian withdrawal method (e.g., Interac or a Canadian bank account) is added to the account.
• Using a prepaid card without an eligible Canadian withdrawal method will therefore prevent future withdrawals.